This is what you need to keep in mind, when use Examinare Services.

You as a customer have a number of things that you need to consider regarding the processing of personal data in Examinare programs, where you are personally responsible and only you determine the purpose and the means.

Overview of personal data in Examinare programs.

Examinare is a program provider and personal data counsel for the processing of personal data in the Examinare programs. As our user, you are responsible for the data and need to know what information you collect, why and how long you will retain information in the program. What personal data will be processed by you in the Examinare programs is known only by you. If it is personal or private company's data, then it is considered personal data or a company's data. Only you know what data you save and process in the Examinare programs. We did our own investigation on where and which personal data may be processed in our programs and found that the following information may be personal data.

 

Part of program/service Type of data Fields Extra information
Recipients database Personal data Name
Surname
Email
Cellphone number
Phone number
Gender
Year of birth
Month of birth
Day of birth
Attention address (C/o)
Street address
Zip-code
City
State
Country
 
Recipients database Company/Personal data Company name
Department
Company title
 
Survey Data Personal data Name Name is saved together with Contact ID to preserve statistic reliance.

Examinare has also the ability to create custom fields and data saved in these fields is not added to the above list.

Handling between Examinare programs through Examinare API and External services.

Since the majority of Examinare's services use the Examinare API to function, we also need to inform you about how they are used. The integrations you use in your account are up to you and only you know what personal information is used in these systems.

As a rule, Examinare Survey Tool is always used as the main storage and "temporarily lent" to external systems through the Examinare API. All processes in Examinare external programs use API keys. We have made sure that no information about your recipients is saved outside Examinare Survey Tool. 

All the information is retrieved via an encrypted connection. Data retention policy for both Examinare Survey Tool and Examinare external services can be found by clicking here.

Below is a summary of the integrations that are developed and maintained by Examinare, showing what kind of information is being managed and if something is temporarily stored on these servers or for the system to work.

Program/Service Type of connection Saved information Extra information
Dropbox One-way outgoing direction Reports that you decide to sync.[O] No reading of information
eBox Sync One-way outgoing direction Reports that you decide to sync.[O]
Uploaded files.[O]
Structured data for controlling surveys.[O]
eBox is hosted by Examinare according to Examinare external services.
Fortnox Integration One-way outgoing direction Customer data:[E]
- Email
- Name
- Surname
- Phone number
- Mobile Phone
 
MailChimp One-way outgoing direction Recipient data:[E]
- Email
- Name
- Surname
 
Prestashop One-way outgoing direction Customer data:[E]
- Email
- Name
- Surname
- Phone number
- Mobile Phone
- Order ID in Prestashop
 
Shopify One-way outgoing direction Customer data:[E]
- Email
- Name
- Surname
- Phone number
- Mobile Phone
- Order ID in Shopify
 
Twilio One-way outgoing direction Personal data:[E]
- Phone number
- Mobile Phone
- Call ID in Twilio
 
Woo Commerce One-way outgoing direction Customer data:[E]
- Email
- Name
- Surname
- Phone number
- Mobile Phone
- Order ID in Woo Commerce
 
Zendesk (ALL) One-way outgoing direction Ticket Data:[E]
- Email
- Name
- Surname
- Ticket ID in Zendesk
 
Clinic Evaluator One-way incoming direction [K] API Key
Recipient Full Profile [E]
Serial number of Recipients [O]
Configuration settings[O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.
Delivery Feedback Survey One-way incoming direction [K] API Key
Recipient Full Profile [E]
Serial number of Recipients [O]
Configuration settings[O]
Order ID [O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.
Food Evaluator One-way incoming direction [K] API Key
Recipient Full Profile [E]
Serial number of Recipients [O]
Configuration settings[O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.
KursEval One-way incoming direction [K] API Key
Recipient Full Profile [E]
Class Profile[O]
Serial number of Recipients [O]
Configuration settings[O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.

Class Profile includes only serial numbers of recipients and no personal information.
Stay Evaluator One-way incoming direction [K] API Key
Recipient Full Profile [E]
Serial number of Recipients [O]
Configuration settings[O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.

Why Cancel One-way incoming direction [K] API Key
Recipient Full Profile [E]
Serial number of Recipients [O]
Configuration settings[O]
Configuration settings involve Email message configuration. 

Recipient Full Profile = All the information you decide to save into the system.

[O] = Information saved inside external service. [E] = Information from the external program is saved into Examinare survey tool account. [A] = Information that is accessed, when you or your co-workers are using the external service, but is not stored inside the system. [K] = API Key information that is saved inside the external service, but protected with encrypted storage and only accessed on-behalf of you during using the program.

One-way incoming direction means that the program will use your saved API-information to access information on your behalf only through authorized logins.

One-way outgoing direction means that Examinare Survey Tool is contacting an external service and in some cases, it entitles a temporary API connection from Proxy to Examinare Survey Tool to be established. After the individual request has been completed, this temporary API connection is removed and never reused.

 

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