Privacy Policy

Welcome to Examinare's page about processing personal data. This page will help you make an informed decision regarding your relationship/communication with us.

Also make sure you check our page on Cookies and handling of information, found by clicking here.

Before we go into detail, we would like to highlight three important points that this document is about. The points are important to us because we know they are important to you:

  • We want to clarify the responsibility for protecting your rights and privacy.
  • We explain how we use the personal information you share with us in order to provide you with our Services and provide you with the best experience of them, the website and when you are in touch with us.
  • The document will give you an understanding of what information we collect and what we do with them and what we do not do with them.
Parties and Responsibilities for the processing of your personal data.

Examinare AB, 556773-2598, Krinova Science Park, is a program provider of web-based applications, including survey tools, customer survey knowledge systems, hereinafter referred to as "the Service". Examinare AB is a personal information officer for processing your personal data in the Service and is then responsible for the organizational and technical security measures described on the Examinare website. Personnel responsible for processing your information in the Service is the "Customer", which is the registered organization of Examinare, which may be companies of all sizes and individuals. You, who are users and have their own login information for the Service are called below for the "User". In the Service, the "Responsible Person" sole representative of the Customer in the Service is responsible for adding and editing of users and other system administrators, assigning rights and giving instructions to Examinare regarding the processing of data, including. personal data in the Service. You as a partner, supplier or reseller of the programs are referred to as "Business Partner" below. Customers and Business Partners have persons whose contact details are registered with Examinare so that we can contact you, they are called "Contact persons".

 Examinare is the data controller for the processing of the personal information you share with us at:

  • You order the Service.
  • You get login information and become a user of the Service.
  • You are using the Examinare external services.
  • You enter into an agreement with Examinare and become a business partner.
  • You are registered as a contact at Examinare for your organization.
  • You apply to get a custom quotation for a project.
  • You have a question and / or contact us.
  • You visit our website and accept cookies.
What personal data do we process about you?

What personal data is processed varies depending on the type of business you have. Corporate data can be personal data for a customer and business partner who is an individual company or student using Examinare program during education. When you order the Service, we collect contact information about you as a contact person and company information about you as a customer. All users have registered contact information, login details, and online identification with us in order to use the Service. If an agreement has been entered into with Examinare, we will process information about you as a business partner, which will be personal information, as well as contact information about you as a contact person. If you have a question or contact us regarding any other matter, the amount of personal information and which may vary depending on which communication channel is being used. Categories of personal data usually contact information, online identifier, company information and the matter itself as unstructured material, which contains the personal data you have chosen to share with us. A detailed list of the personal data that appear in the different categories, the occasions and the legal basis for which the treatment is based are given in Appendix 1.

Information about what cookies are and how we handle cookies are described on our Cookies page (Linked here).

Why do we process your personal information?

Examinare collects these personal data about you as a user and customer in order to provide the Service, as well as provide you with the best possible experience of both the Service and our website. It is necessary for us to identify you, administer your account, for statistical purposes and for direct marketing (which you can unsubscribe from). The personal data collected upon ordering is required to handle the order, invoice and send login details to you and/or contact you. All users' personal information is required to give you access to the Service, in order to use the Service, to create a treatment/process history for you as a customer, to identify you and to know which users and/or customers use the Service. Company information about you as a business partner is required to fulfill the contract and contact details about you as a contact person to contact you. When you contact us through any of the Examinare's communication channels (such as but not excluded to chat, email, phone), your information will be used to handle the case, contact you for educational purposes, and help improve our service by saving the case on recurring questions from you or other persons with the same question.


If you visit any of the Examinare' websites, you agree to cookies for the processing of your information.

Who do we share personal data with?

In the use of Examinare services (especially if you are legally registered outside of Sweden), we may share personal data with suppliers and external support staff working for Examinare both inside and outside the EU / EEA. If you only want support from the local support staff in the country you are legally registered and/or Examinare AB, you may choose to lock your profile with the disadvantage of receiving limited support. Suppliers and external support staff have corresponding obligations regarding the processing of personal data that you as a customer have agreed with us and appear in the Personal Data Entry Agreement. Your data as a customer may be collated with a third party's registry to collect more information about you as a customer. We may need to share your personal information with other companies (Partners) in order to provide the Service and fulfill our commitments to you. We share personal information about users and customers with Partners or external support staff when you have a matter for us if the information is needed to assist you. If you choose to enable an integration into an account in the Service, we will share the personal information required by that integrator, which will be done at your request. You are responsible for all handling of personal data with all integrations that have not been created or provided by the Examinare.

How long do we save your personal information?

Examinare saves personal information about you as a customer as long as there is a customer relationship or is necessary to achieve the purposes described in this policy. Upon termination of the agreement, Examinare will delete or anonymize your information within a reasonable period of notice, unless another Swedish or European law, court or authority says otherwise. Your data can be saved based on interest weighting if there are security or economic reasons. The length of time your personal information is stored by us varies depending on the purpose of their collection. Erasing of personal contact information in form of recipients can be removed by your administrator, but in cases where there is no technical function for deletion, your administrator needs to contact us. Personal data processed for billing is saved as long as it is required for accounting purposes. Information collected when you contact us is stored as long as you are a customer of ours to fulfill our commitment. Upon completion of the customer relationship, we can store it based on interest weighting as evidence in case of problems.

You can at any time request your client profile to be locked from updating, and in that event, customer login will be prohibited and all data will be restricted to systems outside of daily support routines and with controlled by a special permission management function.

What rights do you have?

You as registered with the Examinare have several rights that you should know. You are entitled to request a registry extract of any information that is registered about you, free of charge once a year, provided you have legitimate reasons. In some cases, you also have the right to data portability of your personal data. You are entitled to have your personal information corrected if they are incorrect, incomplete or misleading and may limit the processing of personal data until they are changed. 

You have the right to be forgotten, but deletion of personal data cannot be done if it is required to fulfill the agreement or other Swedish or European law, court or government decision states otherwise, and if it is based on interest-weighting. Should you find that there are no legitimate reasons or the balance of interest is incorrect, you may object to the treatment. You also have the right to withdraw a consent, make complaints about the processing to the Data Inspectorate, automatically oppose decision making, profiling and opposing direct marketing.


 

Appendix 1

Categories of personal data.

When Category of details Personal Information Legal basis
Order of Service Company Details Company Name
Address
ZIP code
City
Country
Business Identification Number
Completing our contractual commitments to you.
  Contact Details First name
Surname
E-mail
Phone
Completing our contractual commitments to you.
User of the Service
(Other than contact person)
Contact Details First name
Surname
E-mail
Phone Number
Completing our contractual commitments to you.
  Login Credentials Username Completing our contractual commitments to you.
  Online Identification IP-adress Completing our contractual commitments to you.

 * Contains the personal data you have chosen to write.

When Category of details Personal Information Legal basis
Contact on Website Contact Details Contact details
E-mail
Phone number
CompanyID
Completing our contractual commitments towards you and balance of interests.
  Company Details Business Identification Number Completing our contractual commitments towards you and balance of interests.
  Case Details Message in body text* Completing our contractual commitments towards you and balance of interests.
Contact via Website chat Contact details Name
E-mail
CompanyID
IP address
City
Country
Phone Number
Completing our contractual commitments towards you and balance of interests.
  Company information
(may exist)
Company Name
Business Identification Number
Completing our contractual commitments towards you and balance of interests.
  Case Details Message in body text* Completing our contractual commitments towards you and balance of interests.

* Contains the personal data you have chosen to write.

When Category of details Personal Information Legal basis
Contact by E-mail Contact Details Contact details
E-mail
Phone number
CompanyID
Completing our contractual commitments towards you and balance of interests.
  Company Details
(may exist)
Business Identification Number
Company Name
Completing our contractual commitments towards you and balance of interests.
  Case Details Message in body text* Completing our contractual commitments towards you and balance of interests.
Contact by Phone Contact details Name
E-mail
CompanyID
City
Country
Phone Number
Completing our contractual commitments towards you and balance of interests.
  Company information
(may exist)
Company Name
Business Identification Number
Completing our contractual commitments towards you and balance of interests.
  Case Details Message in body text* Completing our contractual commitments towards you and balance of interests.

* Contains the personal data you have chosen to write.

Data processor for the processing of personal data.

Process Supplier Location
Contact by Chat Examinare AB France
Contact by E-mail Zendesk USA (Privacy Shield)
Contact by Phone Twilio USA (Privacy Shield)
  Telavox Sweden
  MyDivert** United Kingdom
  Zadarma Project** Bulgaria
SMS Sending Cellsynt AB Sweden
Payment by Credit Card Stripe.com USA (Privacy Shield)
Contact with US Callcenter (Outside EU opening hours) Specialty Answering Service USA (Privacy Shield)
Contact by Phone Localphone Ltd. United Kingdom

** Only used for contact numbers in Russia and Ukraine.

 

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